If i don’t have a confirmed wedding date now, can i still confirm your services now?
Yes! Enjoy a 3 year flexible open date package with us, paying today’s rate and confirm your wedding date according to your schedule when you have booked your venue.
What are the benefits of confirming the wedding package early?
You get to enjoy current prices and also be protected against future price increments once the package prices increases year on year. Every promotion is of a different nature from the previous ones, and there are seasonal offers, once gone, may never be repeated, even if we wanted to. Hence it is in your interest to confirm when you see that the package suits your needs. Even if you signed the package last year or 2 years ago, with our generous 3 year guarantee, you can select from our latest range of designer gowns with a peace of mind with zero top up!
Why should i confirm your services?
Aside from our firm stand on customer service excellence where you can expect a fully committed team working hand in hand with you every step of the way, we also pride ourselves for our large range of gown collections that are constantly updated a few times each year. We cater a large variety of gowns for each bride to express their individual personality, where each gown is designed and sewned with passion using only the best quality materials. We do not compromise on the quality of our products and service provided to each of our client, even though we try to be comparable in terms of price with the others. Other than some items which will inccur *additional charges (refer to below question) should you require them, we assure you that there are no hidden costs to our packages. We believe in being transparent with our charges to our customers right from the beginning to avoid any unpleasant surprises in the midst of your journey with us. Being an accountable and responsible boutique means you wll be serviced with the right values, bring you a peace of mind. Thus, our customers can also expect extremely clear terms and conditions which means you are protected in as many circumstances as possible to avoid discrepencies should any rare unexpected situations arise. We are also the only bridal boutique that has a dedicated email for servicing our couples email@example.com that is checked by our service manager and all emails will be acted upon generally within a 48 hour time frame.
Furthermore, we are going the extra mile by offering customizable bridal packages – first of its kind in the country’s bridal industry, where couples can have the flexibility to tailor their package to their needs, allowing you to pay for only what you need, yet at the same time still enjoying a bundled deal. In addition, all our customers irregardless of what package you are holding, will be able to enjoy premium complimentary services such as a tailor on standby 24/7 on your big day to cater to any last minute emergencies, wedding vendor recommendation from our large network of wedding professionals and even special perks & privileges for other wedding related services confirmed with our affiliates.
Don’t just listen to what we say. Hear it for yourself from some of our satisfied customers here!
What are the charges excluded from your bridal package?
The following items/ services are at additional charges if required:
Artificial Eyelash – $20nett
Ampoule – $50nett
Early hours fee per service provider before 7am – $100nett/hr
Transportation fee for ROM Makeup & Hair home service – $50nett
Wedding day and night makeup service split day charge – $150nett
Please note: A refundable deposit is required for each rental item (wedding gown/ suit – : $300 for local rental and $500 for overseas rental
What are the modes of payment accepted?
We accept Cash, Cheque, Bank Transfer, Nets & Credit Cards (Visa and Master only). Additionally we also offer flexible payment plans – choose either 6 or 12 months interest free installment for DBS and POSB credit cards.
Why is deposit required when i will only require your service much later? I’ve read online in forums where small companies (for eg bridal shops like you) become uncontactable or close down after paying up.
While every shop has their own policies, our customers have felt more secure with the deposit paid to us as it allows us to proceed with the confirmation of your wedding service providers like Makeup artiste in the earliest time possible. Good service providers’ dates fill up very fast and it is our duty to secure the best possible for our customers. Contrary to what most couples think, you will be able to enjoy our full range of services the moment you become our customer. Having just celebrated our 8th year anniversary on August 2014, we have reached a milestone of having served more than 2500 couples, which means you will only be benefitting from our accumulative experience. Additionally, we have also been consistently nominated for Singapore brand awards, after going through rigorous screening processes.
What happens after I confirm your service?
Expect to receive a welcome email from us with a Customer Briefing Form that will detail the service process. And no, you will not be forgotten after that. Your assigned co-ordinator will be in touch to arrange for the first get to know each other session whilst at the same time, to go through in details the entire process flow.
What does Off-the-Rack and Made to Measure gown rental means?
Off the rack gown rental means you will choose from our large and wide range of over 700 designer couture gowns all housed within our bridal showroom. We will then alter the size to fit your body like a glove.
Made to measure wedding gown rental refers to bespoke gowns that are custom made and designed to suit your every need. You will enjoy one to one personalized attention with our designer to go through every detail of the gown that you envision, from the cut, fabric selection, to the beading and crystals. It will be a unique, one-of-a-kind wedding gown that is designed and tailored for you. You may also choose to bring home the gown after your wedding for keepsakes at additional charges.
What is an outdoor range gown and actual day range gown?
‘Actual day gowns mainly consists of our latest collections where brides will choose from to wear on their wedding day. Outdoor range gowns are the older collections which used to be from our actual day ranges and are now used specifically for outdoor shoots where reasonable wear and tear is expected.
Am I restricted to a certain range of gowns for the bridal package that I am holding? As i have read online before that some couples were told to pay additional by the bridal boutique after they have selected their gown, as it belonged to a premium range, and they ended up paying more than expected unwillingly as the gowns from the basic range which they are entitled to choose from for their package are old and worn.
No, absolutely not! In line with our policy of ‘no hidden costs’, you can be assured that all our bridal package holders will be able to choose from our entire selection of Bridal and Evening gowns collections. This applies to customers who rent wedding gown from us on an ala carte basis.
Do you provide accessories?
Yes, we provide complimentary rental of accessories along with the rental of the following items:
ROM Dresses – Simple Necklace and earrings.
Wedding/ Evening Gowns – Shoulder or elbow length veil, headpiece, necklace and earrings.
Men’s Suits/ Tuxedos – Bow tie, crevette, cummerbund and tie.
I am a plus size bride. Do you have any gowns that will suit me?
Yes, we do. While the selection will not be as extensive as the regular sized dresses, there are dresses made for curvier brides. The range availability will largely depend on the size required.
Can I try on some of your gowns before deciding to sign up with you?
Absolutely! Most brides try on 2-3 gowns during their first visit to have a better feel of the cut and our style.
How long can I rent the gowns/ dresses/ suits for?
You may rent for up to 7 days, inclusive of collection and return days. Kindly note that a refundable deposit of $300 is required upon collection, which will be refunded in full to you upon return of the item. The period of rental also applies for overseas use. However, in this case a refundable deposit of $500 is required upon collection. Similarly, the full amount will be refunded back to you upon return of the item. Additional charges will apply for extension of rental period.
Note: It is recommended for you to return the outfits the day after your wedding. This is because some stains may have aged if not treated as soon as possible, leading to the damage of the gown material., which may incur charges. Please do not treat stains on your own and allow us to handle it with professional tools.
Is alteration and dry cleaning included? Will I be charged extra if I require further alteration?
Alteration and dry cleaning is included complimentary upon rental of gown whether if is a bridal package or ala carte rental that you have confirmed with us. You will not be charged extra as it is important that the gown fits you like a glove on your wedding day! We understand that weight fluctuations are common in brides.
How long do you need for alteration?
Depending on our tailor schedule, we usually require 2 weeks or more for alteration. Express on-day minor alteration services are also available.
Help! There are too many selections and I am confused and I don’t know which one to choose!
Fret not! This is why we are here for! Our trained and professional bridal consultants will take you through the selection process through a careful recommendation process based on your preferences and what flatters your body the best. You can also request for a copy of La Belle Couture’s gown selection guide to get a better understanding of gowns, the cut and the materials.
When do I collect my gown?
Collection of gown will take place within the week of your wedding after the final fitting session where the final alteration would have been done, before your wedding.
What is the lead time required for a MTM dress?
A bespoke MTM dress will usually take about approximately 3-4months, although it will differ depending on the complexity of the design and availbility of the materials. Simpler dresses could be made on an expedited schedule.
MEN’S SUITS & TUXEDOS RELATED
What is the difference between a Suit and tuxedo?
Tuxedos have more distinctively designed lapels, usually made of another material like satin, unlike the rest of the jacket and pants.
What is the lead time required for MTM suit?
It will take about 3 weeks for our designer and tailor to custom make a Men’s suit/ Tuxedo. An additional week will be required if personalized fitting of the mock up is required.
I realized that you have very little information on men’s suits on your website. What are the collections available?
We mainly categorise our men’s suits to 2 different categories – Formal and Modern. We usually recommend the modern suits that are less formal for the couple’s Pre-Wedding photo shoots or for grooms who prefer a more casual look in the morning for their ceremonies. The formal suits or tuxedos will be more suitable for the dinner reception. Within each category, there are various cuts, material as well as colors available, with over 200 selections.
PRE WEDDING PHOTOGRAPHY RELATED
Where is your indoor studio located?
73 Ubi Road 1, Oxley Bizhub 1 #09-57, s408733
Are we restricted to the number of backdrops that we can choose for our Pre-Wedding photo shoot?
No, you are not! Couples who are having their Pre-Wedding photo shoot have no limit to the usage of backdrops (concept themes) and props that are available in our studio, as long as the photo shoot time falls within the stipulated time frame.
Could I do a consultation before the pre-wedding shoot?
Yes, you can! Couples will be able to benefit from our team providing some suggestions and route planning for their shoot during this consultation. With our extensive collections of photos, sorted into location and style folders, will make it easy for couples to use it as an excellent resource to plan their photoshoot.
Do I decide the locations that I wish to go for my shoot? Who and when to plan the itinerary for the shoot?
The couple decides the locations they want to go as it greatly depends on the style that best represents them on a personal level. The La Belle Couture team will be able to help with the suggestions and genre presentation with the resources. It will be good to plan within the month of the shoot, to allow for time for permits or venue applications if applicable.
How long before my wedding should I have the pre-wedding shoot?
We recommend your Pre-Wedding photo shoot to take place 4-6 months before your wedding, in order to allow ample time for the editing, album conceptualisation and printing of the album, as well as the portrait frames.
What happens if I am unhappy with the photos turnout in the album?
A continuous feedback process that eliminates guesswork will ensure that the chances of that happening are minimal. Before the shoot, please do some homework and share with us the styles that you like via pictures, on top of verbal descriptions. During the shoot, communicate with the photographer every step of the way to ensure that expectations are fully put across, and not wait till the end when the shoot is over.
What is a ‘pose’?
A ‘pose’ in your album is very much more than just a picture or photo. It means that it is a version of a photo that has gone through the following 3 steps:
1) Mood and colour adjustment by your photographer;
2) Professional and subtle retouching of the photo to allow for blown up and printed versions to be well presented, both on the bride, groom, and also the colour correction; and
3) Designing and placement of the photo into your album layout
Each pose will be given to you in high resolution and for most, the quality will be adequate for various blown up portrait sizes. Repeated uses of the same picture by cropping, blurring, flipping the mirror image, or cover page use does not add on to the count as an additional pose.Good news is that you have a choice of having one pose on a page for a timeless look, or design your own custom album concept with an interesting selection of more than 2 poses in an album series.
What do you mean by custom designed concept album?
It is a custom design based wholly on the style of your photos, and design direction given by you.
Are there different types of albums for me to choose?
You will have various album cover types to choose from, and more will be made available from time to time. Various album sizes are available too, though the most popular size is a 15R album. Some couples will also choose to upgrade the material of the photo paper for a premium feel at additional charges.
Is transportation provided for my pre-wedding photo shoot?
No, transportation is not provided for your Pre-Wedding photo shoot, however we will be happy to arrange for you at $30/hr. Should you be driving, our photographer will be able to travel in your vehicle.
Are props for eg balloons and flowers, provided for by you for the photo shoot?
You will be entitled to use all the props available in our studio for the photoshoot, which includes flowers, books, chalk board, etc, that may be changed from time to time. However, balloons, being a perishable item, will have to be ordered by the couple prior to the shoot.
ACTUAL WEDDING DAY PHOTOGRAPHY RELATED
How long is the break time?
The break depends on the couple’s schedule for the day
What happens if my wedding day falls over a period of 2 days?
A split day charge of $300 will apply, as the photographer will have to reserve 2 days for the wedding. The total number of hours of service will still remain at a total of 10 hours.
Do I have to provide food for the photographer at the wedding reception?
The photographer will be working to capture shots of your wedding reception; hence there is no need to do so. He/she will be having the meal before the reception. While there is no need for you to cover the meals, please understand that he/she not intend to be mean to reject; rather he/she should be working on your wedding coverage.
Am I expected to provide transportation for the photographer in between locations?
Yes. He/she can travel with you in your vehicle or in either of your accompanying cars.
Do you provide prints?
You may order prints of various sizes upon collection of your soft copy pictures.
Do you have any questions that are not in the above? Simply email or call us at 6327 3983 to get your questions answered!